Performance Management System

Operational Excellence Through Leadership and Discipline

The Performance Management System (“PMS”) is based on the Plan, Do, Check, Act (“PDCA”) Improvement Cycle, and helps align staff and management at all levels. It provides timely information to evaluate all standardized or key performance indicators allowing for immediate corrective actions and improved performance across an organization. The program fosters enterprise-wide communication and creates transparency, as it integrates People, Processes, and Products, with the end goals being:

Understanding and Accountability
Continuous Improvement
Sustainable Business Value Creation

Best-In-Class Processes

Organizational Effectiveness

Accountability and dependency framework
Management layers and span of control
Workforce planning and optimization
Location strategy development and deployment
Service delivery design, implementation and cost alignment

Business Intelligence

Key metrics identification and reporting (dashboards)
Performance baseline development
Applied analytics, machine learning and Ai
Customer insights and analytics
Data-driven decisions

Change Management

Communication planning, alignment and deployment
Policy deployment
Key stakeholder and adverse risk assessments
Change plan development and implementation
Training

Playbook and Standards

Leader and staff standard work (roles/responsibilities)
Crewing and staffing guides
Lean Six Sigma problem solving implementation
Continuous improvement methodology implementation
Workflow documentation, design, optimization, and automation

“Synergetics’ customer segmentation and margin analysis helped us prepare for a very difficult economic period. They helped us to understand our costs and business model better, allowing us then to reposition our value proposition and restructure operations. They were the lightning rod that saved our business.”

John Quinn

Retired Pres & CEO - Excel Polymers, LLC

“[Synergetics] engaged the team -- from operators to line managers / supervisors, and to senior leadership for an efficient execution and implementation. We realized results in cost control, productivity improvements, improved operational efficiencies, and quality. The return on investment was quickly reflected in financial performance.”

Dan Kohler

Former Executive Vice President - Atrium Innovations Inc.

Learn more about how we have partnered with our clients and the results generated.

Performance Management System

Best-In-Class Processes

Organizational Effectiveness

Business Intelligence

Change Management

Playbook and Standards

Learn How Synergetics Can Help

A Worldwide Resource For Business Problem Solving

Synergetics Headquarters

Our Expertise

Industries We Serve

About Us