Challenge
The client is a family-owned and operated company that is part of three business units.
The company operates numerous facilities in 8 US States – manufacturing and delivering products and equipment to restaurants, sporting venues, businesses, healthcare facilities, schools, convenience stores and supermarkets.
The company’s goal was to identify and pursue opportunities concerning:
- Under Performing Technician Workforce
- Non-Standard Technician Service Durations
- Poorly-Managed Inventory Control Systems
- Over Servicing of Low Volume/Margin Customers
Solution
An in-depth Business Analysis with a team that visited 4 Make Ready Centers (MRC) across 4 regions in the US, capturing the “as is” processes and developing a “to be” model.
Key focus areas: Organization Design, Inventory Control, Dispatch Process and Resource Planning
Implementation efforts for optimizing operations and head count efficiencies would be created and put in place:
- Centralized Inventory Management between MRCs
- Dispatch Process Revision and Standardization
- Dashboard Reporting for Resource Planning / Labor Management
- Customer Remediation Program to ensure Customer Success
